Support

Questions or problems? Email support@lightplay.cloud with your store's address and the name of the email template involved.

How do I install a template?

Open the template in the app and copy the subject and email body. In your Shopify admin, go to Settings > Notifications, open the same notification, click Edit code, paste both in, then preview and save. Back in the app, click I've pasted this.

How do I undo it?

Open the notification in your Shopify admin and choose Revert to default.

Why do I have to paste the code?

Shopify doesn't let apps change a store's main notification templates. It also means the app never needs access to your store data.

Why does a template say Needs re-paste?

Your design or Shopify's template changed after you installed it. Your customers keep getting the older version until you paste the new code.

Why does my email look different in Outlook or Gmail?

Email apps support different features. Background images and web fonts don't show everywhere, so the app uses a fallback colour and a similar standard font in those cases. Send yourself a test before going live.